As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities. Here at The Coolest Gear, taking care of both the community and our employees is important to us.
We wanted to share with you the precautions we’re taking in our HQ and shipping warehouse.
Staff is currently working remotely to follow social distancing guidelines and keep The Coolest Gear running as normal.
Orders are still being shipped daily with processing time 2-5 days. So far no major delays in shipping have been noted and we will closely monitor this.
For any parents on our team, we’re trying to provide maximum flexibility so they can focus on their families’ health and wellness while everyone is trying to balance the new demands of work-life balance.
All employee has been trained on proper hand-washing protocol, work areas are cleaned prior to shipping each package and all employees wear vinyl gloves when packaging orders.
Our Customer Experience team is committed to answering questions and assisting you with any concerns. The team is available by email 24/7. Feel free to contact our team if there’s any concern you have, we are here to help.
The Coolest Gear Store is open 24 hours a day and we thank you for your continued loyalty. Stay safe.