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FAQs

  • Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
    Please allow 3 - 7 business days of processing and production time for your order to ship out.
  • Q: HOW LONG IS THE SHIPPING TIME?
    U.S orders will usually ship via USPSFedEx, or UPS and International Orders will be shipped depending on the fulfillment center the product is from.
    The transit times to the United States range between 5 - 20 Business days, with an average of 8 days.
    The transit times to International range between 17 - 45 Business days, with an average of 25 days.
    There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
  • Q: WILL I RECEIVE A TRACKING NUMBER?
    We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable prices.
  • Q: CAN I CANCEL MY ORDER?
    You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@thecoolestgear.net with the subject line "CANCEL ORDER" and we explore what options are available at that time. 
  • Q: I HAVE ENTERED AN INCORRECT ADDRESS!
    If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@thecoolestgear.net. If the address is wrong, we can correct this within 24 hours.
  • Q: MY ITEM ARRIVED DAMAGED
    We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
    If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
    Once received, we'll be happy to send out another free of charge.
  • Q: I GET THE MESSAGE "MY ADDRESS IS NOT FOUND"
    We use the United States Post Office (USPS) address verification. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
  • Q: I DON'T UNDERSTAND YOUR SIZING CHART
    If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it. 
  • Q: HOW DO I RETURN OR EXCHANGE A PRODUCT?
    Please email us at support@thecoolestgear.net and let us know what the problem is! We will work with you to correct the issue and get you are satisfied with your purchase! Please consult our refund policy in case you are interested for a refund. 
    If a refund is determined to be warranted, we will process a refund for the original price of the product as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping (Either an email linked to PayPal or card information). 
  • Q: THERE IS A FAINT OUTLINE AROUND MY SHIRT DESIGN
    Some shirts are pre-treated prior to printing. Don't worry, this will disappear the first time you wash the shirt. 
  • Q: YOU MADE A MISTAKE WITH MY ORDER
    We are very sorry. It doesn't happen often, but nobody's perfect. Email us at support@thecoolestgear.net and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.
  • Q: I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE. WHERE'S MY ORDER?
    We have a large assortment of products not stocked in house, so when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :-) 
  • I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
    If we still haven't managed to answer your question please feel free to contact us at support@thecoolestgear.net and we will do our best to reply within 24 hours :-)

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